Frequently Asked Questions

No worries, this happens! Your order was placed as Pickup in Orem, so it's printed and waiting for you here. To have it shipped instead, just reply to that email (or write to support@persnicketyprints.com) and tell us:

• Which shipping speed you'd like (see our Shipping Guide for options and prices)
• The address to ship to

We'll email you a quick invoice for shipping, and your order goes out as soon as it's paid.

Choose Pickup at checkout, then wait for your "ready for pickup" email before you come in. Small photo print orders are often ready within an hour or two, and those placed before noon are ready by 5 PM the same day. Larger orders, enlargements, cards and books take a little longer.

Where: 190 North Orem Blvd, Orem, UT 84057
Lobby hours: Mon–Fri 10 AM–6 PM, Sat 10 AM–4 PM, closed Sunday

Framed canvas, acrylic prints, glass ornaments and fine art albums are made by a partner lab and take 2–3 weeks, even for pickup. See our Orem pickup page for more.

Contact us as soon as possible. We print fast, so minutes matter! Calling 1-855-9PRINTS during business hours is quickest.

• Not printed yet: we can usually cancel it or make your change.
• Already printed: because every order is custom, we can't cancel it, but we're happy to help you place a new order with the fix.
• Framed canvas, acrylic prints, ornaments and fine art albums: these go to our partner lab, so changes are only possible within about 4 hours of ordering.

You'll find current prices for every print size and product on our Pricing page.

Add two things together: the time to make your order, plus the shipping time.

• Making it: photo prints take 1 business day per 100 prints. Cards, books and calendars take about 2 business days. Enlargements and canvas take about 3.
• Shipping: Standard (7–10 business days, free on orders $59+), Priority (3–4 business days), or Expedited (2 business days).

Our Shipping Guide has a calculator that estimates your arrival date. Delivery times are carrier estimates, so they aren't guaranteed.

When your order ships, we email your tracking number. You can also look it up anytime on our Track Order page or under Order History in My Account.

Can't find it? Check your spam folder, or email us your order number and we'll send it right over.

First, check around your door, your mailbox, with neighbors and your building's front desk. Carriers sometimes mark packages delivered a day or two early.

If it still hasn't shown up one week after the delivery date, email support@persnicketyprints.com with your order number. We'll file a claim with the carrier and reprint your order with faster shipping, at no cost to you.

We're so sorry! Within 30 days of delivery, email support@persnicketyprints.com with:

• A photo of the box or envelope
• Photos of the damaged prints
• A photo of the paper invoice that came in your package

We'll reprint your order right away and upgrade your shipping on us.

For the sharpest prints, we recommend 300 DPI at the size you're printing. For example, a 4x6 print looks best at 1200 x 1800 pixels or more. Our website shows a warning if a photo may print blurry, so you'll know before you order.

We also have "eyes on every print." Our lab team checks every file before it prints, and we'll contact you if something looks off. Learn more in our resolution guide and pixels guide.

Phone and computer screens light up from behind, so photos look brighter there than they really are. Paper reflects light instead. We automatically brighten files before printing to help with this.

If your prints look very different from your file, email us a photo of them in daylight within 30 days and we'll take a look.

We want you to love your prints! If something went wrong in printing or shipping (color problems, damage, missing prints or the wrong item), email support@persnicketyprints.com within 30 days of delivery with photos, and we'll reprint and reship it for free.

Our guarantee covers printing and shipping. It doesn't cover file issues (like a blurry original) or ordering choices (like the wrong size or paper). Even then, reach out. We'll always take a look, and we'll help you get it right next time. See our Quality Guarantee.

• Check your spam folder for the reset email. It often lands there.
• Try other email addresses you might have used. If you checked out as a guest, no account was created.
• Haven't logged in for 2+ years? Accounts are closed after 2 years without a login, and older photos and projects can't be restored.

Still stuck? Email support@persnicketyprints.com or call us, and we'll reset your password for you.

Print credits let you buy prints at a sale price now and use them whenever you like.

• Credits apply automatically at checkout when your cart has the same print size as your credits.
• They're good only for the print size in your package. They can't be used on Memory Pages or other products.
• They never expire, as long as you log in at least once every 2 years.
• They can't be combined with other offers, including free shipping.
• To see your balance, log in and go to Account Settings.

Learn more on our Print Credits page.

Yes! Persnickety Box has an affiliate program for people who love sharing it with friends, family and followers. Learn more and sign up on the Persnickety Box Affiliate Program page.